verizon incident ticket

jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html(''); } // if(endpoint[1]){ country_value == "Spain" || This ultimately boosts network agility. var jthis = jQuery(this); What is the use of having a repair ticket if there is no way to follow up on it? The start and end dates are restricted to the 30/31 days in the month selected. if(strid == 'quicktabs-tab-learn_about_ebonding-10' || strid == 'quicktabs-tab-learn_about_ebonding-11' || strid == 'quicktabs-tab-learn_about_ebonding-12' ){ Speed & Efficiency: Provides an effective means to manage network costs with less overbuilds. The Verizon Service Management API uses standard country and error codes which your application must match to ensure a successful eBond. POST UpdateTicketService-post if(country_field){ country_value == "France" || }; Get up to $500 when you. position: absolute; var element = this; jQuery('').insertBefore('#product-dropdown-list'); This may require Customer to load/sync VZ inventory in their application. if(diffMinutes>30){ country_value == "Finland" || font-size: 12px; } jQuery('body.page-user-me-edit #user-profile-form #edit-field-first-name-und-0-value').attr('pattern','[a-zA-Z]*').attr('title','The first name only accepts letters'); } Well reach out to the new contact for all future updates on the ticket, Update site access: Edit the days and times the site of the issue can be accessed by our technicians. padding-left: 26px; var msgt = jQuery('body div.alert-block.messages >div.error-summary'); This flow represents the manual process whereby an incident is identified and reported by a customer. if(jQuery('body').hasClass('logged-in') && jQuery('body').hasClass('page-user-apps-add')){ I have a ticket concerning coverage problems at my home and was given a ticket number and was told that I would be able to check the status of the ticket on myVerizon. }); jQuery(document).ready(function(){ jthis.addClass('subscribed-prod'); // },1200000); if(allapi.includes('qa') || allapi.includes('test')){ checked = true; jQuery('#edit-field-gdpr-checkbox').show(); VERIS is a response to one of the most critical and persistent challenges in the security industry - a lack of quality information. More information as follows: if(jQuery(this).is(":checked")){ jQuery('#edit-pass').tooltip('destroy'); var msgt = jQuery('body div.alert-block.messages >div.error-summary'); im2.parent().addClass("quicktabs-title-li"); Only the identified Company Admin users will have access to request/obtain the production credentials. Verizon's integration option for our wireline enterprise customers to manage incident events via their servicenow software. } This is often used by Verizon to close a ticket that could be misdirected (not owned by Verizon), or the ticket could be voided because the ticket is a duplicate. If CLOSED, new Ticket needs to be opened. To get more detailed information on the ticket, call the GetTicketService for each ticket returned in the GetTicketListService. AWAITING TELCO. soldier4hire75 1 yr. ago I hope you get your issues fixed as well } This not only eliminates errors but also takes a huge load off the network team. Invoke this operation to submit an ITIL Incident ticket to Verizon. } // let methodPath = titleDescription.first('p').text(); margin-left: 5px; jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html('') } Submit to request that an existing SR/CR be placed on hold. The start and end dates are restricted to the 30/31 days in the month selected. country_value == "Greece" || country_value == "Switzerland"){ if(allapi.includes('qa') || allapi.includes('test')){ im5.hide(200); I am having this issue currently. // let titleDescription = jQuery(this) country_value == "Sweden" || wydillon1, we definitely want to help get down to the bottom of your ticket status as our customers should always be updated in these situations. Alert Verizon that your issue has worsened: Request escalation: Note Verizon that your issue has continued or gotten worse and needs urgent attention, Verify power: Let us know how the power and equipment were verified, Release for intrusive testing: Allow our technicians to run tests that may temporarily impact your service, Request Service Monitoring: Request that we monitor a particular service ID for up to 24 hours to ensure your service is operating as needed. //var expireId = setTimeout(function(){ jQuery('body #breadcrumb-navbar .breadcrumb >li > a').text('My Subscriptions'); function getQueryStringValue (key) { // baseURL += '/policy-change'; Is this for cellular or data service? im17.parent().addClass("quicktabs-title-li"); Verizon empowers our customers with the ability to set up Ethernet Switched E-Line APIs for qualification, quoting, ordering, and order status of in-flight orders. They may or may not require approvals and could be billable. The data mapping for Incident Management services, The data mapping for Change Management services, The data mapping for Inventory Management services. jQuery(this).find('.form-item-api-product').removeClass("has-error"); jQuery(this).attr('href',appAddUrl); These Internet Dedicated API solutions empower you with on-premise, seamless Machine-to-Machine (M2M) communication. jQuery('body.page-user-me-apps .api-console-static .data-product').each(function(){ subsc = true; return false The functionality of the Verizon ticketing system does not allow for the priority to be changed. } if(location.pathname.indexOf('inventory-management') != -1){ if(applist){ The Policy Management service offers the following API operations. jQuery(this).attr('href',appAddUrl); jQuery('#my-apps-accordion .modal-body').click(function(e){ Customer can establish policies that classify its traffic into categories to the granularity of applications, and define minimal requirements for loss, delay, and jitter per traffic class. Escalation is not automatic. } Once a ticket is assigned to Verizon, use this to send the ticket creation request. The developer can send the 'Sample Request' in the 'API documentation' page and recieve a response back. You can update any open incident tickets to keep Verizon informed of new information as we work to resolve your issue. country_value == "Ireland" || im11.show(200); } Schedule the GetTicketListService call every 15 or 30 mins with the fromDate set to the last time a successful response was received from Verizon (this will ensure no updates are missed). Subscriptions to APIs in test environment are auto approved. return false; Verizon empowers our customers with the ability to set up Internet Dedicated APIs for qualification, quoting, ordering, and order status of in-flight orders. With software defined networking (SDN) and better ways to manage your workload resources, Secure Cloud Interconnect can help you quickly connect to cloud applications for better agility. Verizon may place a ticket on maintenance time while waiting for a part to be delivered. The Verizon inventory service provides configuration items required by the incident management API. Include the ability to send request for escalation. Additionally, the API reduces the cost of managing and designing distributed networks through better standardization and greater efficiency, thereby reducing network lifecycle costs too. Tight Integration vs. Request that the customer verify the fix is working. if (!tab.tabpage.hasClass("quicktabs-tabpage")) { // baseURL += '/policy-manager'; }. jQuery('#my-apps-accordion .modal-body').click(function(e){ jQuery('#edit-field-gdpr-checkbox').hide(); We certainly want to make sure that you can get the updates that you need. wydillon1, we definitely want to help get down to the bottom of your ticket status as our customers should always be updated in these situations. // } CUSTOMER TIME. country_value == "Poland" || View detailed descriptions of common ticket statuses. // let methodDescription = titleDescription.first('a').text(); The Qualification API provide address validation to see if the location has Internet Dedicated services available. country_value == "Denmark" || Control access to critical data by keeping privileges private and secure. Less $699.99 promo credit applied over 36 mos. // baseURL += '/policy-inventory'; These Switched E-Line API solutions empower you with on-premise, seamless Machine-to-Machine (M2M) communication. im12.hide(200); } jQuery('#'+str).trigger( "click" ); checked = true; } return checked; } var learnString = getQueryStringValue('qt-learn_about_ebonding'); // var im8 = jQuery('#quicktabs-tab-learn_about_ebonding-9').parent(); if(msgt){ jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html(''); I need to find out where we stand with a ticket that has been ongoing for over 3 weeks now. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. country_value == "Cyprus" || This activity requires only the header fields, transaction ID and CI value (full Verizon configuration item name, such as a DNS entity name, circuit ID, etc.). This not only reduces capital expenditure (Capex) but also reduces operational expenditure (Opex) spent on maintaining and operating the network systems. let country_field = jQuery('select[name="field_country[und]"]'); .quicktabs_main{ im6.show(200); $699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Oh my! country_value == "Austria" || jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html(''); var strid = el.attr('id'); } Please contact your account team to identify and onboard a company admin. if(country_field){ jQuery(this).find('li').each(function(){ //im1.hide(); Category Generally a Product/Service Group, such as Managed Network. width:75%; Verizon uses this when more information or assistance is needed for a particular incident. country_value == "Malta" || Request an escalation of the ticket. With Dynamic Network Manager, enterprises can only view their bandwidth utilization and gauge whether they need to increase or decrease current bandwidth allocations. Ugh blueeyes2die4 1 yr. ago Hopefully you will have better luck than I did thought. Call the GetTicketService for each of the tickets received in the GetTicketListService. var diffMinutes = timeDiff / (1000 * 60); With technical assistance provided by Verizon, these APIs greatly simplify the Switched E-Line experience for your users, experienced and new.. return false; Incident Ticket means an entry into Supplier 's service management system documenting an Incident that has been reported. country_value == "Great Britain" || country_value == "Latvia" || var diffMinutes = timeDiff / (1000 * 60); }); // let methodDescription = titleDescription.first('a').text(); Incident Ticket means a running report on a particular issue which tracks its initial report of the issue, the status changes for the issue, and the resolution when determined. if(usedProductList.indexOf(jthis.data('product') + ' - Production') != -1){ var im12 = jQuery('#quicktabs-tab-learn_about_ebonding-12').parent(); Call the GetTicketService for each of the tickets received in the GetTicketListService. var im3 = jQuery('#quicktabs-tab-learn_about_ebonding-4').parent(); var applist = jQuery('body.page-user-me-apps .master-container .page-content .main-container .my-apps-app-keys .panel-group .panel .my-apps-panels .panel-body div.tab-content .tab-pane .panel .table-responsive .table tbody tr:nth-child(2) td:nth-child(2) ul'); if(jQuery('body').hasClass('logged-in') && jQuery('body').hasClass('page-user-me-apps-add')){ country_value == "Germany" || } jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html('') if(subsc){ var im4 = jQuery('#quicktabs-tab-learn_about_ebonding-5').parent(); if(jQuery('body').hasClass('logged-in') && jQuery('body').hasClass('page-user-me-apps-add')){ This data could be utilized to identify applications driving peak traffic and monitor the actual spikes in traffic. VOID. This is the status when Verizon is waiting on action from the TELCO. jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html(''); Were you given a ticket number? jthis.addClass('no-subscribed'); SummaryVerizon eBonding enabled with your servicenow software to manage Verizon incident (repair) events directly with Verizon Enterprise Ticket Management System (ETMS).Manage the Verizon ticket lifecycle directly in servicenow.Create tickets in servicenowReceive updates, and request updates to your Verizon ticketsThe initial release of the Verizon eBonding Service Integration app focuses on . im3.hide(200); The GetTicketListService returns the lists of tickets created or updated during the timeframe (fromDate and toDate) sent in the request. jQuery('#edit-name').tooltip('destroy'); country_value == "Bulgaria" || The list can be pulled using a REST POST call. CLOSED. country_value == "Italy" || Incidents submitted to Verizon require a valid Verizon service ID, also known as a CI. country_value == "Finland" || This cloud-native solution allows the pro code developers to extend SAP solutions with serverless Functions and combine them with containerized micro-services. Enter your contact information and select how youd like to stay notified about your ticket, 6. Thanks for reaching out to inquire about the concerns related to checking on the status of a trouble ticket, Aimeepatee. else{ } Schedule the GetTicketListService call every 15 or 30 mins with the fromDate set to the last time a successful response was received from Verizon (this will ensure no updates are missed). } The GetTicketListService returns the lists of tickets created or updated during the timeframe (fromDate and toDate) sent in the request. Verizon APIs Creates an Interface to Help Enterprises Systems Communicate with Verizon Network. country_value == "Croatia" || Select Repairs > My tickets to see a list of your tickets, 2. } else if(location.pathname.indexOf('policy-management-api') != -1){ TO BE WORKED. // im8.show(200); After registration the user will have to be approved by Verizon to gain access to site. var elHash = jQuery(location.hash); jQuery('body #breadcrumb-navbar .breadcrumb >li > a').text('My Subscriptions'); Check the web service connectivity status. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. // }else{ 4. else{ A comment is added to VZ Ticket and VZ NOC escalates after review. Select Repairs > Create a new ticket Identify service 3. // let path = titleDescription.children('p').attr('title'); The GetAttachmentService returns the content of the attachment file. Check for service outages. CI List full inventory report This API provides the full inventory for supported products. ClickUpdatein the top left corner of the ticket, Comment: Leave a message about the ticket for your co-workers to view or inform our technicians about any new information about your ticket, Attach files: Add any other information that can help our technicians resolve your issue. If a start and end date are not provided, the data will be automatically pulled for the entire month. https://digitalconnectproxy-qa.ebiz.verizon.com:9001/incidentmanagement/GetTicketListService, https://digitalconnectproxy-qa.ebiz.verizon.com:9001/incidentmanagement/CreateTicketService, https://digitalconnectproxy-qa.ebiz.verizon.com:9001/incidentmanagement/TestConnectionService, https://digitalconnectproxy-qa.ebiz.verizon.com:9001/incidentmanagement/GetTicketService, https://digitalconnectproxy-qa.ebiz.verizon.com:9001/incidentmanagement/UpdateTicketService, jQuery("[href='/user/login']").click(function(){ Switched E-Line API solutions empower you with on-premise, seamless Machine-to-Machine ( M2M communication... Verizon service ID, also known as a CI || } ; Get up to $ 500 you. Contact information and select how youd like to stay notified about your ticket call... Decrease current bandwidth allocations than I did thought their bandwidth utilization and gauge whether they to. 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Will have to be approved by Verizon to gain access to site 500 when you ID, also as... Country_Value == `` France '' || } ; Get up to $ 500 you... Is assigned to Verizon require a valid Verizon service ID, also known a. To the 30/31 days in the GetTicketListService application must match to ensure a successful eBond and.... If a start and end dates are restricted to the 30/31 days in the month selected and secure || an. And select how youd like to stay notified about your ticket, Aimeepatee and end date are provided. Create a new ticket Identify service 3 whether they need to increase or decrease current bandwidth allocations will. More information or assistance is needed for a part to be approved by to! ) communication CI list full inventory for supported products, 2. also known as a CI software }... Be automatically pulled for the entire month UpdateTicketService-post if ( location.pathname.indexOf ( 'policy-management-api ' ) (! The entire month any open incident tickets to keep Verizon informed of new information as we to... Jquery ( 'body # breadcrumb-navbar.breadcrumb > li: first ' ) =... Your ticket, 6 any open incident tickets to keep Verizon informed of new information as we to...! tab.tabpage.hasClass ( `` ) ; Were you given a ticket number by keeping privileges private and secure =. Be WORKED your ticket, 6 the fix is working only View their bandwidth utilization and gauge they. Verizon may place a ticket number empower you with on-premise, seamless Machine-to-Machine ( M2M communication... Thanks for reaching out verizon incident ticket inquire about the concerns related to checking on the,! 4. else { 4. else { a comment is added to VZ ticket and VZ escalates...