Alaska Airlines has a solid loyalty program and has been recognized for its customer satisfaction, so you may have already booked (or are planning to book) a flight on it. It is common for some problems to be reported throughout the day. Customer Service Agent, CSA (Former Employee) - SeaTac, WA - August 24, 2020. March 27, 2014 12:20. From Sept. 16, 2021 to Nov. 15, 2021, some eligible Alaska Airlines Visa Signature® credit card holders will earn 2,500 elite qualifying miles for every $2,500 in spending, with an earning cap . The airline employs over 10,000. As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. We also leverage our ongoing Alaska Listens feedback surveys and focus groups to help . You can write us at: Alaska Airlines Customer Care. Page 1 . Keep me signed in The next best way to talk to their customer support team , according to other Alaska Air customers, is by calling their 844-203-3907 phone number for their Book a Flight Now department . Alaska Airlines has presented 13 employees with the Alaska Airlines Customer Service Legend Award, the highest honor bestowed upon an Alaska employee. The Alaska Airlines Visa Signature credit card is an airline credit card designed for frequent flyers of Alaska Airlines. Flights to countries; Flights to cities; Country to country flights; City to city flights; Flights from cities; Flights from countries; This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. With your Alaska Airlines Visa ® credit card you earn unlimited miles and travel with no blackout dates on Alaska Airlines flights when booking with miles or a companion fare. This is a union represented position. In 2000, Alaska Airlines began to expand its service to the Midwest and East Coast, with flights to Chicago in 2000, to Washington, D.C. in 2001, to Newark in 2002, and to both Orlando and Boston . 116 Alaska Airlines Customer Service Agent interview questions and 77 interview reviews. Earn 3X Bonvoy points per $1 on the first $6,000 spent in combined purchases each year on grocery stores, gas stations, and dining. Customer Service Agent salaries at Alaska Airlines can range from $13 - $25 per hour. All staff members were well informed, friendly and passionate about their performance. The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). Our fleet of 737-700 freighters deliver flexibility and capability to, from and within the state of Alaska. While 800-252-7522 is Alaska Air's best toll-free number, there are 5 total ways to get in touch with them. About Alaska Airlines. The Alaska Airlines also sends your e-boarding pass your registered email id. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. ( Español ) Check in and print your boarding pass 1 to 24 hours prior to your scheduled departure. alaskausa.org. Plan your flight by calling 1-800-252-7522 (1-800-ALASKAAIR). Our employees take their role as service providers very seriously. service and customer service at Horizon Air. Customers love Alaska Airlines. Below is a description of my flight itinerary. Reviews from Alaska Airlines employees about working as a Customer Service Team Lead at Alaska Airlines. As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customer with cargo needs such as answering inquires, computing cargo rates, initiate and complete cargo bookings, and security screenings. Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment. 21 Dec Seattle - New Orleans Flt 788 seat 18B. Thanks Gary for this article. Work outdoors in all types of weather conditions while performing . The best phone number for Alaska Air is their 800-252-7522 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. This is a union represented position. To request Mileage Plan™ credit for previously flown travel, please fill out the Mileage Credit Request Form. Or, ship on our fleet of over 330 passenger aircrafts serving 100+ destinations in North America. P.O. If your reservation is not eligible for online changes, please contact the Alaska Airlines reservation call center at 1-800-ALASKAAIR (1-800-252-7522). MVP Gold status - fly 10,000 miles. This number is available 24/7, so you can call it any time to speak with a representative. In 2015, we launched our customer service training program, Beyond Service, for nearly 9,000 customer-facing employees to reinforce best practices in delivering the Alaska customer experience. Currently, for customer service, TripAdvisor contributors collectively rate Alaska and Southwest at 4.5 (out of five) Delta, Hawaiian, JetBlue, Porter, and WestJet at four; Air Canada, Air Transat . This is a union represented position. You can use this number to book your flight, talk about flight offers, and make any changes or cancellations to your reservation. Security & Features. Customer Service (800) 433-7300. It earns 3 miles per dollar spent on eligible Alaska Airlines purchases . This section of our website outlines some of the ways we intend to meet this commitment every day. The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). Box 196613. With one world ® Alliance and Alaska's Global Partners, you have the freedom to travel to more than 1,000 destinations on 20+ airlines. Alaska Airlines. Connect with your favorite people. Wi-Fi: $1.95 to $49.95 based on flight length. Alaska Airlines The airline serves more than 100 destinations in the contiguous United States, Canada, Mexico, and four Hawaiian Islands. Earn 1 Elite Night Credit towards Elite Status for every $5,000 you spend. Social media never sleeps, and neither does Alaska Airlines. Alaska USA Member Service Center. The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). Plate: Black\r Our goal is to always provide safe, reliable transportation for a reasonable price, along with the caring, friendly and professional service that we are known for. Seattle, WA 98168-0900 . Continue. The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. Whether it's assisting a guest with a mileage request or responding to inquiries about a storm on . Travel Advisories. Occasionally baggage is returned without our knowledge. American Airlines Travel Updates. , Education & Skills** Required A minimum of 2 years of customer service or community service. Alaska Airlines and its regional partners serve more than 120 destinations across the United States and to Belize, Canada, Costa Rica and Mexico. Ramp & Customer Service Agent, Part-Time, $16/HR, $2K Hiring Bonus Horizon Air - Santa Rosa, California Manage your Alaska Airlines flights booking and Alaska Airlines flight itinerary simply calling toll-free number +1 800 654 5669 of Alaska Airlines. Alaska Airlines flies to more than 900 worldwide . USD $18.49/Hr. Advise the customer service agent upon arrival at the airport that you are traveling with a service animal to ensure we have your animal accounted for onboard the aircraft. Alaska Airlines -Los Angeles, California . Key Duties. Thank you for being our guest. The airline is a major air carrier and, along with its sister airline Horizon Air, is part of the Alaska Air Group. The Alaska Air Cargo network includes 100+ destinations across the US, Canada, and Mexico. They encourage and reward customer loyalty. Fill out this form to view, download, or print a receipt if you: Bought food, drinks, or rented an entertainment tablet during your recent Alaska Airlines flight. Box 68900 . Customer service commitment. Book, track and manage freight shipments. We arrived in Seattle and the temperature was 110 degrees. Phone: 1-800-ALASKAAIR (1-800-252-7522) Hearing and speech impaired (TTY): Dial 711 for relay services. Paid to check a bag at select airports using a customer service agent's handheld device before your flight. As the aviation holding firm for Horizon Air and Virgin America, Alaska Airlines, also known as Alaska Air Group, has a rich history dating back to 1932, when a three-seat aircraft began transporting people between Anchorage and Bristol Bay, Alaska. This is a union represented position. For pre-flight questions or issues, flight reservations and changes, award travel, seat assignments, or First Class upgrades, contact. Adam Drouhard, Director Cargo Revenue P.O. Image Credit: Alaska Airlines. Free interview details posted anonymously by Alaska Airlines interview candidates. This is a union represented position. Follow STS on Twitter: Flights to countries; Flights to cities; Country to country flights; City to city flights; Flights from cities; Flights from countries; This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. Box 68900 SEAFZ, Seattle, WA 98168 206-392-8798 Adam.Drouhard@alaskaair.com experiences along the way. Alaska Air Cargo Sales Team. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers." 11. The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). If you need help with your Alaska Airlines travel, or have questions about Virgin America, our website or mobile sites, flights that include partner airlines, and more, we've gathered all the ways you can contact us - including text messaging, phone numbers, mail addresses - all in one place. As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. Fax # 206-592-5702 . Key Duties Hours of operation Open 24 hours a day, 7 days a week. Job-Specific . With COVID-19, travel . Role Summary The Customer Service. You can only match your elite status once to Alaska Airlines, and the elite status lasts for 90 days unless you meet the requirements below. With your Alaska Airlines Visa ® credit card you earn unlimited miles and travel with no blackout dates on Alaska Airlines flights when booking with miles or a companion fare. Starting Rate. Phone # 1-877-815-8253 . For reservations, visit alaskaair.com. Alaska is the gold standard. To keep the elite status, you need to fly a certain number of miles on Alaska Airlines within the next 90 days: MVP status - fly 5,000 miles. It operates hubs in Seattle, San Francisco, Los Angeles, Portland (Oregon) and Anchorage. Alaska Airlines - customer service/luggage. Key Duties My trips. This estimate is based upon 76 Alaska Airlines Customer Service Agent salary report (s) provided by employees or estimated based upon statistical methods. This is a union represented position. Alaska Airlines outages reported in the last 24 hours. Alaska . To see how to best get your cargo moving, check out the capacity . 1 Free Night Award (valued up to 35,000 points) every year after account anniversary. Ramp & Customer Service Agent, Full-Time, $2K Hiring Bonus, $16/HR Horizon Air - Santa Rosa, California Average Alaska Airlines Customer Service Representative hourly pay in the United States is approximately $15.91, which is 12% above the national average. Alaska's customer service was extraordinary in our recent flight from SF to Boston. Customer Service Agent. The Team. Sign in to your account to view your list of upcoming trips, or enter your confirmation code or e-ticket number. Learn about Alaska Airlines culture, salaries, benefits, work-life balance, management, job security, and more. We are a full-service Alaska freight forwarder serving industries and businesses throughout North America. Customer Service (346) 616-9500. . We have a network of 500 partner agents throughout the United States and world. Working with Alaska Airlines was a rewarding experience. As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. Nationwide toll free. I fly Alaska Airlines almost exclusively in the US whenever possible. We're the only passenger airline in the U.S. with dedicated cargo planes. The Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. AVELO AIRLINES. 89 Alaska Airlines Customer Service Agent jobs available on Indeed.com. Alaska Airlines Credit Card This credit card provides you great initial benefits, a factors plan which provides you much a lot extra the much a lot extra you invest, as well as lots of various other rewards. As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. Seattle, WA 98168-0900. Not be part of a group or vacation package booking. Member. Key Duties. Premium Class Upgrade. Ramp & Customer Service Agent, Full-Time, $2K Hiring Bonus, $16/HR Horizon Air - Santa Rosa, California The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). Researched & Written by Carol Cochran on the FlexJobs Team. Alaska Airlines Credit Card Customer Service variety is actually 1-855-891-3401. The typical Alaska Airlines Customer Service Agent salary is $17 per hour. Box 68900 - SEAGT. Contacting Alaska Air - by phone or otherwise. They're loyalty program; Mileage Plan is so generous and the perks are incredible. The ramp workers were getting heat stroke, so we were forced to wait on the tarmac for 45 minutes. The airline has been ranked by J. D. Power and Associates as having the highest customer satisfaction of the traditional airlines for nine consecutive years. Honestly, we had screwed up our reservation, finding out that the flight we had booked had departed two days . care in the air. . Last two times I have had a return flight home from Alaska they have canceled the flight with less than 24 hours to go and both times they were unable to rebook me for a later flight. The recipients are among 183 Alaska employees named Customer Service Legends since the awards were introduced in 1991. Alaska Airlines Customer Service- Airports at various meetings with vendors, airports and other airlines . According to passengers who have flown on Alaska Airlines recently, the airline is the best choice for customer satisfaction in the US. Feature photo: Alaska Airlines' social care team is based in Seattle and is responsible for monitoring Alaska's social media channels and responding to customer service needs 24/7. Accessible services: 1-800-503-0101. other benefits that are all designed to take your places. Alaska Airlines and its sister carrier Horizon Air together serve 93 cities through an expansive network in Alaska, the Lower 48, Hawaii, Canada and Mexico. If you have received your property please advise the Baggage Service offce at the number above. New Benefit! COVID-19 Information. All your comments are welcomed and valued. 1. The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). Extremely frustrated with customer service. 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