We create our Vendor Product Listings from publicly available information in order to ensure a comprehensive picture of every segment of the software industry. If a request for a review includes a nominal reward as an incentive. If a review was not published because our teams were unable to validate a reviewers identity (a cornerstone of our QA process), we will send the reviewer an email asking for additional information that can help validate who they are. Generate fully-compliant records and legally-binding contracts without lifting a finger, using Gatekeeper's Touchless Contracts. While a reviewer may post under an identity unknown to the vendor, be assured our verification process validates the actual identity of the reviewer before approving the posted entry. * indicates required field First Name * Last Name * Company * Email Address * Phone Number * Website * Type of Software * Country * Get Free Estimate! OR Get a Free Basic Listing! A vendors response to a negative user review has the potential to result in a positive experience for both vendor and reviewer, as well as demonstrate to other software shoppers a great customer service experience. YOUR USE OF OUR SITES AND SERVICES IS AT YOUR OWN RISK. We publish them exactly as they were originally submitted. They govern the access and use of our Site and/or Services. We believe the inclusion of this history serves to increase the value to software shoppers visiting our site, as they can better understand how a product has evolved over time. Can a vendor help in publishing a review? Capterra does NOT condone, and has a zero tolerance policy for, any threats or bullying of our reviewers. The company assists consumers with selecting software for their needs with user reviews and research. While recent reviews are more likely to reflect a products most current set of capabilities and most relevant experiences, it is important for our shoppers to consider how reviews about a vendor have progressed over time as the software as developed. Call us: (703) 584-1800 Get a free lead estimate You First Name Last Name Title / Designation Work Email Phone Your Company Company Name Product Name Website Target market for your product Country By accessing and using this Website or any of the content and services provided herein, you agree to be legally bound by these General Vendor Terms. It would also be possible for a product with more reviews and a higher average rating to rank higher than a product with more recent reviews and a much lower average rating. As an unbiased reviews platform, we cannot make decisions based on interactions that took place between a vendor and a reviewer outside of our site. Get a FREE Estimate Bids start at $2/click. You are responsible for checking these General Vendor Terms periodically for changes and updates. Sign Up Are you a vendor? Requirements A software package listed in the Capterra software directory with a paid listing. If the offending activity persists, or the vendor is unable to provide evidence which we, at our discretion, believe removes the activity from suspicion, we will disable any additional reviews found associated with this activity, and send a final notice requesting cessation of this activity. YotPo 3. Float: Provides schedule view to visualize workload. Vendors should not contact a reviewer, either directly or indirectly, with the goal of getting a review removed or edited. Do you treat reviews for products by paying vendors differently than reviews for products by non-paying vendors? Vendors may not make use of sites or services that facilitate the completion of tasks in return for a reward (financial or otherwise), or any method used to drive a high volume of unverified leads to a specific software. A review cannot be removed simply due to the existence of a non-disparagement clause in a contract. Reviewers who log in with LinkedIn but choose to remain anonymous. (i) is in the public domain at the time of its communication; We connect people to the right technology. If you're looking for an alternative to Capterra, here are the most popular Capterra alternatives used by real founders: Alternatives 1. Can we have a negative review removed if we have a non-disparagement clause in our contract? Call us at +441784267661 or email us at advertise@capterra.co.uk Premium Placement At any time following the initial warning, but prior to the Buyer Alert being issued, a vendor may submit evidence to argue against an Alert being applied. We are expecting a review but it has not been published, can we know the status? This additional information can help put a review into the proper context, and provide valuable information to software shoppers. Notwithstanding the foregoing, Capterras obligation of confidence shall not apply to any information that: Still uncertain? Software buyers who evaluate multiple tools before purchasing software. Technology Review Platforms. All vendors are treated equally in this respect and cannot opt out of receiving reviews. Vendor Accounts and Product Information (including Product Profile and Product Listing) posted on our Sites are non-cancellable. Capterra helps you find the right software for your business Find software, compare options, and read reviews or explore all our categories Who we are We're the world's leading software reviews and selection platform Get the facts Feel confident with the most comprehensive software search resource out there. Responses that violate these Guidelines, or contain other information disallowed by our site, such as links to external sites or resources and personally identifying information about the reviewer, may be removed or have their content masked with the following text [SENSITIVE CONTENT HIDDEN]. Snippets may be considered for replacement with another snippet only in the following situations: (i) where content has been incorrectly identified as a pro or a con, (ii) where they mention an unsupported product feature, (iii) where they mention a lack of a product feature that currently exists, or (iv) where they otherwise violate our Community Guidelines. (a) is clearly marked confidential, if provided in written form, We allow, and encourage, all vendors to respond in a constructive and respectful manner to reviews left on their profile pages. Because there is currently no time stamp on verified reviews, we treat these past reviews the same as all other verified reviews submissions. Vendor contracts that are signed under a company name, not by an individual. Reviews: A reseller or partner that has signed up for a profile is able to respond to reviews Check out and compare more Marketplace products Each of us and Vendor (in our capacity as Indemnitor) agrees to indemnify, defend and hold harmless the other party, its agents, affiliates and employees (in its capacity as "Indemnitee) from and against any and all third party claims, liabilities, losses and expenses (including damage awards, settlement amounts and reasonable attorneys fees) arising out of or relating to a violation of these General Vendor Terms, except to the extent such losses and expenses arise from the negligence or willful misconduct of Indemnitee. Are vendors allowed to ask for a review in exchange for an incentive? Capterra is free for users because vendors pay us when they receive web traffic and sales opportunities. However, as per our Reviews Guidelines, reviews must not violate any legal agreements, and a review disclosing confidential pricing details should be flagged to our attention. May vendors screen reviewers prior to sending them to our reviews form? Reach us at: digitalmarkets.support@gartner.com These incentives must be offered to all reviewers, regardless of whether they leave a positive or negative review. Check Capterra's comparison, take a look at features, product details, pricing, and read verified user reviews. In doing so, a vendor would be actively manipulating their reviews to achieve a desired profile, which is a direct violation of the Endorsement Guidelines issued by the Federal Trade Commission (FTC). Sell more software and grow your business through product and brand exposure, competitor analysis, and personalized support with our lead generation and marketing solutions. Events and conferences are a great opportunity to generate reviews and these reviews are eligible to be published, as long as they are submitted by the reviewer and conform to our published Community Guidelines. These users have been validated by our Reviews team, but their reviews will not display any identifying information. As a neutral reviews platform, we endeavor to provide our users with reviews directories that are as comprehensive as possible. If snippets are not currently displaying on your product profile, additional reviews content is needed, and we can only suggest recruiting fresh reviews in order to increase the diversity of content available for our snippet service to select from. Log in with Google LinkedIn or Email Address Password SHOW Forgot your password? We have compiled a list of solutions that reviewers voted as the best overall alternatives and competitors to Capterra, including G2.com, G2 Marketing Solutions, SourceForge, and TrustRadius. We create our Vendor Product Listings from publicly available information in order to ensure a comprehensive picture of every segment of the software industry. Once complete, click on "Create My Listing" at the bottom. Users who enter an alternative name for their current company, such as initials or a shortened name, or a parent or sister company, rather than the name used on their vendor contract. Google My Business 2. The reviews on our profile mention features we no longer offer can we remove those reviews? This default sorting algorithm has been applied across every product profile for every vendor at the site level. Vendor Product Listings (also known as Profiles) are descriptions of vendors products (including vendor name & logo, product name & description, screenshots) created by us from publicly available content, vendor contributed modifications and any other content we create or license, which are featured in our online software directories. As a neutral reviews platform, the star rating of the review is not considered in the Most Helpful ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking. Because we take all measures to protect the privacy of our reviewers, we do not as a rule share details about individual reviews. For a particular b2b campaign, Capterra's PPC made a mark and helped our client secure highly qualified leads fast. Vendors may choose to bid for placement within our category listing pages. However, History [ edit] The company was founded in 1998 by Michael Ortner and Rakesh Chilakapati. Vendor Accounts: 1-1000+ users. The Sponsored option sorts the directory by those bids, placing the vendors bidding highest above those bidding lowest. Gartner Digital Markets comprises the three leading B2B software search websites Capterra, GetApp and Software Advice. For example, a vendor may wait to request reviews from its users until a certain period of time has elapsed since they began using the software. Neither we nor Vendor will be liable for any consequential, special, indirect, exemplary or punitive damages arising out of or in any way related to these General Vendor Terms or Your use of our Sites and Services, including without limitation loss of profits, revenue, interest, goodwill, loss or corruption of data or other interruption of business (whether in contract, tort or under other legal theory), even if advised of the possibility of such damages. Among other things, the Community Guidelines promise vendors: (i) a rigorous evaluation of submitted reviews; (ii) a fair investigation of flagged reviews independent of vendor status (client or non-client); and (iii) an opportunity to respectfully respond to any review of their product. However, any reviews received in relation to an incentive offer must be disclosed as such so that our site can apply the proper attribution. We make every effort to ensure that our reviews team is completely unbiased and unmotivated by revenue. We believe these evaluative experiences (in a proof of concept or with trial versions) are valid experiences in their own right and thus worthy of sharing with our user community. The top destination for software buyers. A review being too vague or generic is a subjective determination of content quality that we are not in a position to make, since we do not evaluate the content of the review itself. May we publish reviews posted to our software profile on our website and/or marketing materials? Why were previously published reviews removed from our profile? Our Sites, including without limitation the Product Listings we create from publicly available content and any other content we create or license, Services, along with the domain names, and all intellectual property rights therein (collectively, the Capterra IP), are the property of Capterra, its Affiliates and/or its authorized licensors and is protected by U.S. and international copyright, trademarks and other intellectual property laws. Video reviewers are recruited by our site only, Vendors cannot solicit video reviews for their own products. Capterra lists all vendorsnot just those that pay usso that you can make the best-informed purchase decision possible. In addition to the Vendor Product Listings and Profiles, our Sites also host a User Reviews program where they allow verified users to review software vendor products. At our discretion, we may i) mask the sensitive information from public display, or ii) disable the review entirely. If you feel you are being harassed or threatened, we suggest you contact applicable law enforcement. Because we create Vendor Accounts for purposes of managing our online services, these Accounts are non-cancellable. No comments yet. Gartner Digital Markets Login Password Login Forgot your Login? Otherwise we will have no choice but to either disable or list as paid those reviews we later learn have been incentivized without proper notice, as per our published guidelines. Most of our reviews come from users posting reviews directly on our site or in response to our in-house reviews campaigns (which are targeted to our own database of site members). What should we do if we receive a negative review? If a vendor is concerned about a user-generated review on our Sites, they may respond to a user review or flag a review for investigation as further described in our Community Guidelines. Failure to disclose an incentive campaign misleads software shoppers in regards to the source of the review, and as such is a violation of both the FTC Endorsement Guidelines and these Community Guidelines. Every month, millions of people research, compare, and buy software and services on G2. Will my responses to reviews be sent to the reviewer? Therefore, we consider outside communications as one aspect among the many that make up our investigation. Capterra retains all right, title and interest in and to the Product Listing it creates from publicly available content and grants to Vendor free of charge a license to use, update and (at our discretion) modify the Product Listing (Modified Product Listing) subject to the following: All intellectual property rights not expressly granted hereunder are expressly reserved to Capterra and to the respective owners of such rights. Vendors are required to notify Capterra if they source reviews in exchange for an incentive. Review snippets facilitate that feedback by providing software buyers with easily digestible content regarding a products reviews, which can be quickly referenced as they progress in their product search. Listed company names are the service marks and trademarks of their respective companies. Capterra is free for users because vendors pay us when they receive web traffic and sales opportunities. Comment. Highest Rated does not consider a vendors status as a client. Though no fraud may have been intended, when a third party submits a review on a reviewers behalf, we have no way to determine whether the content was submitted with the reviewers consent or if the original content has been modified in any manner. Yes, vendors may share/quote/display or otherwise repurpose a GDM-sourced snippet from their own product listing, so long as the use complies with all aspects of our Content Compliance policy. Information that could in our discretion harm a reviewer, vendor or another individual. Based on the results of our investigation, the offending vendor may be subject to site penalties as well as legal redress. Vendors are then notified when reviews are published. G2 Profiles However, while we will not disable a review solely on the basis of its content, we will ensure that all reviews meet the criteria outlined in our Community Guidelines. Vendors may make use of reviews content so long as such use is in compliance with our Content Compliance policy. Users of the site may choose to change the sort to other options, such as Most Recent or Highest Rating. Starting price: $370.80 per month (billed annually) for unlimited employees. While we understand that many vendors pride themselves on knowing their user base, there are many valid cases where a vendor might not know a legitimate reviewer, based on the information provided along with a review. Free Trial. we do Proactively manage risk across the organization with VISDOMSM artificial intelligence. Log In New to Capterra? When a review is submitted, it goes through our QA process, conducted by a team dedicated to ensuring published reviews meet our guidelines. Best for. safety and environmental hazards. Please know that any review which is found to have been received in response to an undisclosed incentive offer must be disabled on our site in violation of our Community Guidelines and the FTC. An unverified lead is defined as traffic that lacks substantial evidence of having the qualifications necessary to submit an honest opinion on the use of a specific software product. As per our Guidelines, if it is determined that a review was submitted in response to an undisclosed incentive offer, our site will, at our discretion, i) retroactively apply the correct attribution on our site, or ii) disable the review(s) entirely. In addition, reviews are submitted by site visitors (reviewers) who retain ownership as the original author. Free Version. As a product evolves, it is typical to see a shift in the nature of the reviews listed. Products may also be sorted by Highest Rated, Most Reviews, and Alphabetical. Our system seeks to display a balanced number of snippets of each sentiment. Capterra helps millions of people find the best business software. Questions? However, all users who meet this qualification must be provided with the opportunity to leave a review, whether positive or negative, and regardless of any opinions they may have previously expressed, or their personal or professional background. Monitor information related to each hauler including waste type, quantity and cost of trip. Web-based platform that lets individuals and businesses of all sizes build customizable forms to conduct surveys and generate real-time response charts. Additionally, Capterra may disclose such information to the extent required by legal process. The FTC requires that all reviews submitted in response to an incentive offer disclose that such an offer was made. Why is there a delay shown between the date submitted and the notice of publication? Reviews may contain mention of alternative products considered or used before or after using the product being reviewed. If a request for a review includes a nominal reward as an incentive, vendors must also append the following paragraph: PLEASE NOTE: In our support of Gartners ongoing efforts to ensure a just and legally compliant Reviews Program, we will not provide an incentive to: i) Reviewers who are employees of -or affiliated with- the company being reviewed, or a direct competitor; ii) Reviewers who are employees, officers, directors, agents of Gartner, Inc., its subsidiaries and affiliated companies and their immediate families; iii) Reviewers who are government and public sector employees; iv) Reviewers whose company policies prohibit the acceptance of gifts in the context of business transactions; and v) Reviewers who are (or who are acting on behalf of) individuals subject to, residing in countries or employed by organizations identified in the US Department of Treasury Office of Foreign Assets Control Sanctions list. , but their reviews will not display any identifying information the directory by those,. 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